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Always Establish Rapport
No matter what kind of interrogation you’re doing, an investigator or interviewer needs to quickly establish a rapport with a person. Colin McLaren advises Eve Ash that this can be done through being informal (removing jacket), offering a beverage or lunch (if the interview will be long). He counsel... read more
New Release
DVD style course with completion certificate only
Anyone Could be a Thief
It is necessary for workplaces to assume that anyone can be a thief, even those in high trust positions like finance, or those “working back late”. To prevent dishonesty and theft, install sensors and CCTV, or audible alarms and manage people appropriately. Colin McLaren recommends choosing the righ... read more
New Release
DVD style course with completion certificate only
Be Efficient and Take Control
Colin McLaren outlines for Eve Ash the crucial nature of establishing and filling out a timeline. It will be necessary to go back to before the accident or crime occurred and gather information thereon. This must be done efficiently, impartially and frankly. Take control of the process of inquiry me... read more
New Release
DVD style course with completion certificate only
Be Proactive with Safety & Security Strategies
If things go wrong and someone is injured, workplaces look bad when the investigators arrive. Don’t wait, recommends Colin McLaren. Be proactive by engaging a skilled manager and seeking advice on developing a security regime and introducing up to date, effective safety policies. Keep staff well bri... read more
New Release
DVD style course with completion certificate only
Break New Ground & Innovate
Colin McLaren describes to Eve Ash an undercover taskforce that was the first to use GPS satellites in tracking the Mafia. He advises that teams doing risky or complex work can break new ground or devise new approaches, especially if they are supported with best (cutting edge) equipment and high qua... read more
New Release
DVD style course with completion certificate only
Challenge the Process with an Open Mind
An interviewer or investigator must always have an open mind when conducting an inquiry, according to Colin McLaren. This avoids the problem of tunnel vision, and being persistent with the facts, even if others don’t like it. If the interviewer believes something is wrong, s/he should challenge it, ... read more
New Release
DVD style course with completion certificate only
Communicate Powerfully with the Team
Colin McLaren explains to Eve Ash why taskforce leaders need to resource them teams well. Above all, leaders need to get the result by continuously sharing information and providing the reason for why the investigation is occurring. This can be done with relevant graphics or conveying a problem’s bo... read more
New Release
DVD style course with completion certificate only
Cyber Crime
Thanks to technology, more and more information is available to everyone – and cyber criminals! Colin McLaren advises researching the best methods of protecting company IT, passwords and system, and investing in top IT consultants to devise special protections. Be prepared to devote 3 – 4% of compan... read more
New Release
DVD style course with completion certificate only
Gather Evidence for an Accident or Crime
When an accident or crime has occurred, it is important to gather as many relevant facts as quickly as possible. Colin McLaren talks to Eve Ash about how to properly document everything, photographing the scene, noting what people say they saw, and asking questions to establish facts. While gatherin... read more
New Release
DVD style course with completion certificate only
Get Agreement and Admissions
When it comes to investigatinig people, a non-intimidating approach, preferably in a quiet location, gets more results. Colin McLaren advises building rapport with a person when the investigative process is narrowing. The important thing is to get their admission, why it was done, and in writing. Th... read more
New Release
DVD style course with completion certificate only
Hone Your Interview Skills
Extensive preparation and research are crucial for effective interviews. Be prepared to put in your whole time and effort to getting it right, Colin McLaren says. You are playing with someone's career and they could well be innocent. Always study your interviews and interview technique afterwards - ... read more
New Release
DVD style course with completion certificate only
Implement Lighting & Security Strategies
All businesses face the threat of thieves and vandals, particularly at night. Colin McLaren, former homicide investigator, recommends to Eve Ash that workplaces should invest in securing their property with armored or plated glass and solid locks and bolts. There needs to be responsibility and proto... read more
New Release
DVD style course with completion certificate only
